BACKGROUND:
Philippa Pickavance Real Estate understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who are our clients or a property applicant who communicates personal data to us during the course of doing business with us and who visits this website, www.philippapickavance.co.uk Our Site and we will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it.
Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” means an account required to access and/or use certain areas and features of Our Site;
“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site .
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
Information About Us
Philippa Pickavance Real Estate,(PPRE) is a Chartered Surveying Commercial Agency entity who deal predominantly with sales, lettings and acquisitions of commercial office premises.
Email address: pp@philippapickavance.co.uk.
Telephone number: +44 (0)121 454 4676.
Postal Address: The Colmore Building, 20 Colmore Circus, Birmingham, B4 6AT.
What Does This Policy Cover?
This Privacy Policy applies to your use of Our Site and information you may supply to us to carry out our business as commercial property agents. Our Site may contain links to other websites and we supply details of premises we are marketing to other websites from time to time as a method of marketing out client’s premises. In addition we may carry out searches for premises for clients and in doing this can circulate information about such a requirement to other agents and landlords/developers and other tenants who may want to dispose of their premises and their professional advisors. Although every effort is made to make sure they receive the correct details from us, please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
What Data Do We Collect?
Depending upon your use of Our Site and your relationship with PPRE,(ie you are a client or someone looking to acquire,let or sell or purchase property) we may collect some or all of the following personal and non-personal data:
• IP address;
• Web browser type and version;
• Operating system;
We may collect your personal data directly from you, (including information given during interactions or correspondence), as well as from other parties. This includes personal data from someone applying to acquire a premises via PPRE or their joint agent/s or if you are a client of PPRE, as well as from third parties such as credit reference agencies, financial advisors, solicitors and others agents or introducers.
If you are a client of PPRE or looking to acquire or dispose of premises we may also collect financial data and personal identity data such as passport details and home addresses to comply with Money laundering or other legislation. This is also to comply with the Royal Institution of Chartered Surveyors (RICS) and Professional Indemnity Policies, as PPRE is a RICS Regulated entity, which also requires PPRE to keep this data for a number of years (more specific details can be provided upon request).
How Do We Use Your Personal Data?
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for one or more of the following purposes:
• Providing and managing your business instruction/Account with PPRE;
• Supplying you with information by email AND/OR post that you have opted-in to. You can opt out from receiving brochures or alerts to availability of existing or newly listed premises at any time by advising us accordingly.
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email AND/OR telephone AND/OR post with information, news, and offers on our products AND/OR services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
How Long Will We Keep Your Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected and to comply with any legislation, property industry, RICS requirements or professional indemnity reasons.
How and Where Do We Store or Transfer Your Personal Data?
We will only normally store or transfer your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law. However on occasions we will be acting for property owners/clients who are based outside this area and thus on those occasions your data maybe shared with that specific client and potentially their professional advisors or bank should you be acquiring property (or we are acquiring property for you) from that person/entity.
Do We Share Your Personal Data?
We will only share your personal data with third parties in the normal business process of letting/selling and acquiring property or for other property related business we maybe instructed upon. Thus it maybe shared with clients, their solicitors and other professional advisors or a joint agent where one exists for the purposes of reporting interest in their property or leasing or selling the premises, or other appropriate related business activity upon which PPRE maybe undertaking for a client, or were a property that our clients maybe interested in acquiring premises.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
Can You Withhold Information?
You may access Our Site without providing any personal data at all.
You may restrict our use of Cookies.
What Are Your Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions.
b) The right to access the personal data we hold about you.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. .
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us as detailed in the ‘contact us’ section below..
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office
How Can You Access Your Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in the ‘contact us’ section. We will aim to respond to your request as quickly as possible.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within 30 days. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
How Do We Use Cookies?
Our Site may place and access certain first-party Cookies on your computer or device. Firstparty Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our services.
We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on Our Site for tracking clicks around the site. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.
All Cookies used by and on Our Site are used in accordance with current Cookie Law.
You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies.
By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
How Do You Contact Us?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details for the attention of Philippa Pickavance:
Email address: pp@philippapickavance.co.uk.
Telephone number: +44 (0)121 454 4676.
Postal Address: The Colmore Building, 20 Colmore Circus, Birmingham B4 6AT.
Changes to this Privacy Policy
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.